Our online store aims to provide the best possible customer service and satisfaction. We understand that sometimes things don't go according to plan, and we have a clear refund policy to ensure a fair and transparent process for our customers.
Refund Eligibility
Our refund policy covers the following scenarios:
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Faulty Product: If you receive a product that is damaged, defective, or not as described, you may be eligible for a full refund or a replacement. Please contact our customer support team within 7 days of receiving the product to initiate the refund process.
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Change of Mind: We have 14 days return policy. If you change your mind about a product and wish to return it, we may accept the return if it is in its original condition and packaging. However, return shipping costs will be at your expense.
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Shipping Issues: If your order is not delivered or is lost in transit, we will either send a replacement or issue a refund. However, please allow sufficient time for delivery to ensure that we can identify and correct any issues.
- Please note that we are not liable for any parcel lost during its return shipment to us.
Refund Process
To initiate a refund, please contact us, by heading to our contact page, we aim to respond within 24 hours.
with the following information:
- Order number
- Reason for return
- Photos of any relevant issues with the product (if applicable)
Once we receive your request, we will review it and notify you of the status of your refund. If approved, we will process the refund within 7-10 business days.
Please note that all refunds will be issued back to the original payment method used during checkout.
Our goal is to provide hassle-free and satisfactory refunds for our customers. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.